Every client feels like your only client.
Each employer gets its own portal. Every request becomes a ticket with an urgency and a response time, you invoice from the hours, and you see every client in one view — confidential by design.
Request in, routed, tracked and billed — in one place.
Three things a firm does all day, built to work together instead of across three separate tools.
Every client, one inbox
Each client's requests in one priority-sorted queue, with SLA and context.
Bill as you work
One-click timers on each retainer. The invoice builds itself from the ledger.
Every client in one view
What's open, what's urgent and what's due across your whole book — on one screen. Your client follows their own in a portal.
Categorised intake & SLAs
Requests arrive categorised, each routed with a priority and a response-time SLA.
Confidential matters
Complaints hidden from the client's managers and, when needed, their admin — enforced in the database, every access logged.
Timers, retainers & invoices
One-click timers on each retainer, overage approval, and a branded invoice PDF built from the hours.
AI-drafted close notes
At close, a de-identified draft of the client-facing outcome for you to approve — off for legally sensitive matters.
Encrypted & audited
AES-256 at rest, strict multi-tenant isolation, and an immutable audit trail for every sensitive access.
Six roles, one boundary
Admin, senior consultant, consultant, client admin, manager, employee — each sees only what they should.
Built for the firm model, not retrofitted to it.
Spreadsheets and support tools weren't built to run many employers on retainer. The gaps are where a firm lives.
All over the place
- —A shared inbox for client requests
- —A spreadsheet for hours
- —A separate tool for invoices
- —Confidential matters living in email
- —Nothing the client can see between invoices
One system
- ✓Requests, routing and SLAs in one inbox
- ✓Timers tied to each client's retainer
- ✓Invoices that build themselves from the ledger
- ✓Confidentiality enforced in the database, every access logged
- ✓A live hours balance your client sees
| What a firm needs | Spreadsheets | Generic helpdesk | Veillane |
|---|---|---|---|
| Intake routing + SLAs across clients | Manual | Support-only | Built in |
| Timers tied to each retainer | Separate timesheet | None | One click |
| A portal for each client | None | None | Built in |
| Consultant workload across clients | By hand | Agent view only | Firm dashboard |
| Confidential matters with an audit trail | Lives in email | Not employer-grade | DB-enforced |
One price per firm. Unlimited client companies.
Not the cheapest tool a consultant can buy. The one that gives every client its own front door and keeps confidential matters confidential.
Questions fractional HR firms ask.
Who is Veillane for?
Fractional and outsourced HR firms serving multiple employers on retainer or hourly, typically 2 to 40 consultants.
How is this different from a helpdesk like Zendesk?
Helpdesks handle support volume. They don't track retainers, bill, or give employer-grade confidentiality. Veillane does all three in one system.
Is it an alternative to HR Acuity for agencies?
HR Acuity is single-employer investigations. Veillane is built for firms serving many employers at once, with multi-client tenancy, retainer billing and routing.
How is this different from an all-in-one tool built for HR consultants?
General consultant tools cover projects, time and invoicing. Veillane adds the two an HR firm can't run without: a retainer balance the client sees, and confidentiality enforced in the database.
How does billing work?
One-click timers on each retainer. Usage updates live, overages need approval, and a monthly invoice builds itself from the hours as a branded PDF. Syncing invoices to QuickBooks is coming next.
Does Veillane use AI?
At ticket close, Veillane drafts the client-facing outcome for you to edit and approve. The case text is de-identified before the model sees it, and drafting is off for legally sensitive matters. Reply drafts, meeting notes and a policy handbook are coming next.
How are complaints kept confidential?
Enforced in the database, not a UI toggle. A complaint stays hidden from the client's managers, even their admin. Every access needs a written reason and is logged.
What does switching look like?
Start with one client. Intake is one form, routing is automatic, and your client gets a portal instead of an email thread.
See your own client view in 20 minutes.
A walkthrough on your own workflow: a client portal, a ticket with a reply-by time, the hours and the invoice behind it, and every client on one screen.
Book a walkthrough