Fractional HR · Built for multi-client firms
A request, time, and retainer system for fractional HR firms. Cases route themselves. Retainers bill automatically. Nothing falls through.
Inbox · 12 open
Meridian Foods
FMLA extension request
Summit Tech
New hire onboarding ×3
Briar Lane Legal
⊘ Confidential complaint
Eastport Clinic
Benefits enrollment window
FMLA Extension · Meridian Foods
Employee requests 8-week extension of medical leave
Assigned
S. Okafor
SLA
48 h remaining
Retainer
Meridian Standard
Status
In progress
Unified inbox
All client requests land in a single, priority-sorted inbox. Each case carries its SLA, client context, and confidentiality flag — so your consultants know exactly what to handle next without hunting across separate portals.
Intake & routing
Thirteen intake categories, each with its own routing logic. Cases auto-assign to the right consultant, fall back cleanly when someone is unavailable, and update their SLA timer the moment they move.
Time & billing
One-click timers tied to retainer accounts. The gauge updates in real time, overages trigger an approval flow, and the invoice builds itself from the audit trail. No spreadsheet reconciliation.
Confidentiality
Database-enforced row-level security — not a UI toggle. Confidential cases are invisible to firm admin by default. Any override requires a written justification, permanently logged.
Client portal
Self-service intake, real-time case status, and retainer burn visibility — all from a clean interface that doesn't require a support ticket to navigate.
Firm oversight
KPIs across every client, workload distribution, revenue by retainer, and per-consultant metrics — all scoped to the role viewing them, so nothing leaks across boundaries.
Security
Filed complaints are invisible to firm principals by design — not by permission setting.
Row-level security lives in the database, not the application layer. It cannot be toggled off.
Any access to a confidential case requires a written reason, permanently stored.
Every action appends to an immutable log. Nothing is edited. Nothing is deleted.
All data at rest is encrypted with AES-256. Keys are managed separately from data stores.
Firm admin, principal, consultant, client, HR lead, auditor — each sees only what they should.
How it works
01
Through the portal, the client selects a category, sets urgency, and flags confidentiality if needed. One clean form — no email threads, no inbox archaeology.
02
Category, department, and SLA are set the moment the request lands. The right consultant is assigned; the fallback chain handles the rest.
03
The consultant opens the case, runs a timer, resolves the issue, and closes the retainer loop — all from one screen. The invoice builds itself.
Veillane handles the complexity of multi-client HR so your firm can focus on the work.